FAQ SOLTI Chairs
Frequently Asked Questions
⭐ BEFORE YOU BUY SOLTI CHAIR
Why choose SOLTI Gaming Chair?
Our aim is to provide every computer user with a high-quality, yet affordable chair. Our premium SOLTI chairs are all-in-one package; Looks, Quality, durability & safety designed and constructed from the highest grade materials. In Nepal, people spend most of their day sitting down on chairs with insufficient support which results in a high chance for poor body posture which can lead to premature degeneration, which results in chronic pain.
SOLTI chair models are especially designed to give our customers a 5-star sitting experience. Our chairs are fully certified; tested for safety and durability (SGS Certified)
What’s the difference between 'SERIOUS GAMER SERIES' & 'GODFATHER SERIES’?
The name of the model says it all. However, SERIOUS GAMER is designed for hard-core PC or Mobile Gamers, editors, YouTubers etc. whereas GODFATHER is more for business owners, music producers, designers, editors and the rest. However, all our models are designed to fit in both gaming and office setup.
Pre-Order Available?
Due to the global pandemic 'Covid-19' it was difficult for us to manage stock during these last few months March-June. But now we are finally on track and we will be taking Pre-Orders and will distribute it as soon as we get our stock. Please DM US or call directly at 9849759987 to Pre-Order.
Where can I find SOLTI Chair?
Our office is currently situated at ‘Naxal, Naghpokhari, in front of Marriott hotel’ where you can experience our excellent premium chairs. Please feel free to contact us 24/7 to let us know that you’re visiting. Follow us on Instagram or Facebook for updates on offers and availability.
What is the weight limit for SOLTI Chairs?
The recommended weight limit is 130kg for SERIOUS GAMER SERIES 'Premium' and 150kg for the GODFATHER SERIES 'Luxury'.
⭐ ORDERS & SHIPMENT
How can I order the chair?
You can order via phone call 9849759987, via text or WhatsApp/Viber. DM us on our official Instagram or Facebook page for instant reply to your questions
What's the cost for delivery?
Free Delivery inside Kathmandu Valley. Normal charges apply depending on your location for delivery outside Kathmandu valley.
How long does it take to deliver the chair to my house?
We provide fast same-day delivery service inside Kathmandu if orders are made before 11 am. 95% of our orders are delivered within 2-3 working days for outside Kathmandu orders. We also offer fast Next-Day delivery service within Kathmandu if you order after 11 am.
⭐ WARRANTY & REFUND
What does your warranty cover?
Missing materials from the products at the time of delivery.
Defects in the manufacturing of the materials or workmanship used for the products at the time of the delivery.
Up to 1.5 warranty on all functionality portions of the chair
SOLTI Brand reserves the final right in determining if a benefit under the warranty can be claimed.
What our warranty does not cover?
Normal wear and tear, which are expected over the course of ownership such as: Degradation of upholstery, pillows & lumbar support, stitching, caster exterior, plastic coverings
· Products that were not installed, used, or maintained in accordance with product instructions and warnings.
· Any minor misalignments, variations arising out of hand-made workmanship.
· Any damages that have been caused by accident, abuse, misuse.
· Any causes which does not relate to a product defect in materials or workmanship.
· Any issues which occur due to modifications or attachments to the product which are not approved by SOLTI Store Nepal.